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What is an Erlang? A Guide to Call Routing in The Contact Centre. Our panel of experts take us through the basics of call routing, including its benefits, certain strategies and call routing software. How to Develop Coaches and Mentors in a Contact Centre.
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New Smyrna Beach, Florida.
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Curious energetic explorer and builder. Born in Houston, influenced by my English, Swiss, and Ugandan family and my Peruvian wife. Mechanical engineer from Georgia Institute of Technology. And MBA from Rotterdam School of Management, Erasmus University. Intrigued by design, traveling, numbers, strategy, street art, creative food, and great conversations. Seeking to be inspired, to build, to work hard for things that are worth it, and surrounded by those who bring the best in me.
All shows start at 8pm.